Return and Refund Policy

Return & Refund Policy

We want you to be satisfied with your order. If there’s a problem, we’re here to help.


30-Day Return Policy

You have 30 days after receiving your item to request a return.


Return Conditions

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition you received it

  • It must have original packaging and tags

  • You must provide a receipt or proof of purchase


Non-Refundable Items

We do not accept returns on:

  • Sale items

  • Damaged items

  • Washed items


How to Start a Return

To start a return, contact us at:

Bilbagz6@gmail.com

If your return is accepted, we will send you a return label and instructions.

Items sent without approval will not be accepted.


Damaged or Wrong Items

Please check your order when it arrives. If the item is damaged, defective, or incorrect, contact us immediately so we can fix it.


Exchanges

If you want to exchange an item, first return it. After the return is accepted, you can place a new order.


Refunds

Once your return is received and approved:

  • You’ll get your refund to the original payment method within 10 business days

  • If it takes longer than 15 business days, please email us

Bilbagz6@gmail.com